Support
How can we help?
Find help with your account, trades, and transfers.
Popular topics
Deposits & withdrawalsAdding funds, moving money out, and pending transfers.
For help with a transfer, have the transaction hash, network, amount, and receiving wallet address ready so the support team can look into it.
TradingMarkets, orders, and positions.
For a question about a trade, include the market name, order details, and the time you placed it. You can find your positions and orders in your portfolio.
Account & securitySigning in, your profile, and keeping your account safe.
Describe the sign-in or account issue and include any error message you see. Never share your password, private key, seed phrase, or verification codes with anyone, including support.
Sending moneyRecipients, transfers, and payment status.
If you need help with a payment, include the recipient address, amount, and transaction hash if available.
FeesQuestions about trading and transfer costs.
For help understanding a charge, include the trade or transfer details and the fee shown. A screenshot of the transaction can help the support team review it.
Can’t find what you need?
Direct support messaging is coming soon.
Your conversations
When messaging is available, you’ll be able to find your support conversations here.